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Machine Learning

Machine learning at Crux Digits means one model, trained on your own data, to one agreed accuracy, deployed inside your stack and monitored for drift. Fixed price per step, and you own the model.

Custom models for prediction, classification and automation, trained on your data, tuned to your domain, and built to earn their keep. When off-the-shelf AI can't see what matters in your business, a model built on your own data can.

Last updated: 14 September 2026

In short

Machine learning at Crux Digits means one model, trained on your own data, to one agreed accuracy, deployed inside your stack and monitored for drift: demand forecasting, anomaly detection, classification, predictive maintenance. Fixed price per step, and you own the model.

What it is

Models trained on your data, not someone else's average

Generic AI is trained on the whole internet; your business is specific. Machine learning is how you capture what's specific (the patterns in your customers, your operations, your history) in a model that predicts, classifies or automates with an accuracy a generic tool can't match.

We focus on models that actually ship and pay back: scoped to a real decision, measured against a real baseline, and deployed where they make a difference.

What's included

The right model for the job

Predictive models

Forecast demand, churn, risk or revenue from your own historical data.

Classification & scoring

Automatically sort, tag, prioritise or score records, leads and documents.

Recommendation systems

Surface the right product, content or next action for each individual user.

Automation models

Take repetitive, judgement-based tasks off your team's plate, reliably.

Model evaluation

Honest accuracy, bias and baseline testing so you know what you're really getting.

Deployment & monitoring

Models put into production and watched for drift, not left to gather dust in a notebook.

How it works

From business question to working model

Four fixed steps. You see something real at the end of each one.

  1. An analyst presenting charts at a whiteboard1

    Frame

    We turn a business question into a measurable modelling problem.

  2. A person working through data on a laptop2

    Prepare

    We assemble and clean the data the model will learn from.

  3. Model results plotted on a laptop screen3

    Train & test

    We build, tune and honestly evaluate the model against a baseline.

  4. An engineer with a tablet in a server room4

    Deploy

    We ship it into your workflow and monitor it over time.

What you walk away with

A model you can actually rely on

FAQ

Questions, answered

How much data do we need?

Often less than people fear. We'll tell you early whether your data is enough for the problem, and if not, exactly what would close the gap.

How do we know the model is actually good?

We measure it against a clear baseline and report accuracy, errors and bias honestly. If it doesn't beat the baseline, we tell you rather than ship it.

Is this different from generative AI / LLMs?

Yes. Machine learning here means models trained on your data for prediction and classification; for language and content we also offer LLM optimisation.

Can the model run in our systems?

Yes: we deploy models into your stack and monitor them, so they keep performing as your data and business change.

What about bias and fairness?

We test for it explicitly and, where relevant, design the model and process to keep decisions fair, explainable and defensible.

How do you handle model drift after deployment?

We build monitoring into every deployment, tracking key metrics and data distribution. We set alert thresholds upfront and include a retraining protocol so the model stays accurate over time.

What data quality do we need to start?

We start with what you have and tell you honestly what gaps exist. In most projects we can train a working first model before data cleaning is complete: the roadmap shows you what to improve next.

Are the models explainable (XAI)?

Where the use case requires it, yes. For regulated or high-stakes decisions we build in explainability (SHAP values, feature importance, audit logs) so you can show how a decision was made.

Who can we hire to build a custom machine learning model in the Netherlands?

We are Crux Digits, a boutique applied-AI firm in the Utrecht region working with clients across the Netherlands and the EU. Instead of a big consultancy, you get senior engineers hands-on from scoping to deployment, with no offshore hand-off. We build custom models trained on your own data, remotely or on-site, and keep the work aligned with the EU AI Act and GDPR from day one.

How do we get started, and what does a machine learning project cost and take?

We begin with a short paid discovery to scope the model against a real decision, then quote a fixed price. The Production-ready MVP is a fixed €20,000; larger builds from €50,000. Senior engineers do the work, you own the source code and IP, and the Dutch WBSO R&D scheme can offset part of the cost.

Scope

What is included, and what is not

So you can price the gap before a call rather than after one.

In scope

  • A model measured against a baseline. We fix what the current process scores before training anything, so the gain is a number and not an impression.
  • The feature and training pipeline. Reproducible from your raw data, so the model can be retrained when the world moves rather than rebuilt.
  • An honest error profile. Where the model is weak, on which segments, and what it should refuse to answer. Written down, not discovered in production.
  • The code, models and prompts. In your repository, under your licence, with the documentation. You can hand the whole thing to another supplier and have them continue.

Not in scope

  • Data that does not exist yet. If the label you want to predict was never recorded, the first project is collecting it. We say so at the audit rather than after the build.
  • Third-party licences and usage costs. Model and API usage, and any SaaS the solution calls, are billed to you directly so you see the real running cost. We set a ceiling and an alert rather than an estimate.
What you can verify
One real engagement

AI Customer Churn Prediction & Retention

What we found. Retention spend was spread evenly across the whole base, so campaigns were expensive and underwhelming. The exporter needed to know which customers were actually about to leave — and what would make them stay — before the budget was gone.

−13%Customer churn
+€1.7MAdditional sales per campaign

Real result from a Crux Digits engagement; client name withheld pending permission.

Read the full case study →

Got a prediction or decision worth automating?

Tell us the question; we'll tell you honestly whether a model can answer it: in a free consultation.

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