AI assistant for caravan, motorhome and boat importers and dealers

An AI assistant answers habitation, gas, 12 V, outboard and parts questions from the importer's owner handbooks, service manuals, option lists and parts catalogues. Owners, dealers, workshop technicians and seasonal staff all ask the same knowledge base.

Caravan, motorhome and boat dealers get most of their questions in two short peaks: before the season starts and when it ends. Owners ask about the fridge and heating, technicians about damp readings and gas tightness, the parts counter about seals and impellers.

By Tom Joseph · Last updated: 28 October 2026

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In short

An AI assistant for a caravan, motorhome or boat importer answers four groups from the documentation the importer already has. Owners ask why the fridge will not run on gas. Dealers ask which options fit within the payload. Technicians ask for the damp check points, the gas tightness test or the outboard service schedule. The parts counter asks which seal, impeller or anode fits which model year. Delivery dates, warranty claim status and workshop planning need a custom integration. The document side is what SimplyBoost, our own product, does.

Examples

Five questions this assistant answers in a caravan and boat dealer network

Illustrative examples; the answers come from your own documentation.
Motorhome owner, on a campsite: "The fridge runs on 230 V but will not switch to gas. What can I check?"
Answer: Check that the bottle valve and the fridge gas tap are open, the panel is set to gas or automatic, and the vehicle stands within the slope limit for the absorption fridge. If it still does not ignite, close the gas and contact your dealer.
Source: owner handbook, chapter "Refrigerator and gas system"
Dealer, building an order: "Customer wants the larger lithium battery, the heating upgrade and a towbar on this 2026 layout. Does it fit the payload?"
Answer: The option list allows all three together on this layout and gives the weight of each. Add them to the mass in running order and compare with the maximum permissible mass on the type plate before you confirm.
Source: option list 2026, table "Technical data and option weights"
Technician, annual habitation service: "Damp meter reads high under the front window of a 2022 caravan. Warranty case?"
Answer: The service manual gives the measuring points and the reading that counts as raised. Record value, location and photos on the service sheet; the water ingress conditions decide the rest, so I pass it to the importer's service team with the chassis number.
Source: service manual, chapter "Damp check"; warranty conditions
Parts counter, before launch: "Impeller kit and anodes for a 2020 four-stroke 40 hp outboard, serial in the later range."
Answer: That range has the revised water pump housing, so the kit is the one in the second exploded view of the lower unit, gasket included. The gearcase takes three anodes, listed by position in the same view. Shall I pass an order request to the parts team?
Source: parts catalogue, exploded view "Lower unit and water pump"
Seasonal workshop planner, first spring: "Customer launches in two weeks; the outboard has not run since autumn. What do I book?"
Answer: Book a recommissioning service and ask for the engine serial number, the hours on the meter and whether we winterised it. Check when the impeller was last replaced against the interval in the engine manual.
Source: internal procedure "Season start"; engine manual, service schedule

Who asks what

Five groups of questions, answered from the dealer documentation

Who asks	Typical question	Answered from
Owners	How do I drain the water system before winter storage?	Owner handbook, winterising chapter
Dealers	Which options combine on this layout, and what do they weigh?	Option lists per model year, technical data
Workshop technicians	Where are the damp check points, and how is the gas tightness test done after a regulator swap?	Service manual, gas installation diagram, wiring diagrams
The parts counter	Which window seal fits this 2021 layout? Which propeller suits this shaft length?	Parts catalogues, exploded views, propeller charts
Seasonal and new staff	How do we prepare a warranty request for water ingress?	Warranty conditions, internal procedures, handover checklist

Technician helpdesk

Workshop and mobile technicians ask during the job

In March a caravan workshop runs habitation services back to back, and a marine workshop recommissions engines before the first launch. Technicians ask the same things all day: the damp check points for this layout, the tightness test after replacing a gas regulator, why the habitation battery does not charge from the base vehicle, the gearcase oil and interval for this outboard. On a WhatsApp Business number they type model and year and get the step from the service manual, the wiring diagram reference or the engine service interval, in Dutch, French, German, Spanish or English.

The assistant answers from documents only; it does not read the control panel or engine hours. A repair outside the manual or a warranty decision goes to the importer's service team in Zendesk, Freshdesk, Gorgias or Slack, with the conversation.

Parts questions

Which seal, impeller or propeller fits, from the parts catalogue

Caravan and motorhome parts change with model year and layout: a window frame, door seal or skylight can differ between two years of one model. Outboard parts follow the serial number range and shaft length. That knowledge sits in parts catalogues, exploded views and propeller charts. Upload them with a list of models, years and serial ranges, and the assistant answers which part number fits, with figure and position.

Dealers ask the same in your signed-in dealer portal, where the assistant recognises them by verified email address. An order request goes to the parts team with the chassis or engine serial number and the conversation. Stock, price and delivery dates come from the dealer management system or the factory, and need a custom build.

Training the internal team

Seasonal staff learn by asking the knowledge base

Every spring a dealer adds people to workshop planning, the parts counter and handover, and every spring the senior colleague answers the same questions: how to winterise a water system, what goes on the handover checklist for a new motorhome, how a water ingress request is prepared for the importer. An internal assistant answers from the owner handbooks, service manuals and your own procedures. A new counter colleague looking for the awning rail seal of a 2019 caravan finds the layout in the model list and the seal in the exploded view, without asking the workshop.

Each SimplyBoost account includes three AI agents: one for owners on the website, one for dealers and technicians in the portal or on WhatsApp, one for the internal team.

SimplyBoost or a custom build

What runs on documents, and what needs your live systems

Need	SimplyBoost, our own product, from documents	Custom Crux build, from live systems
Habitation, gas, 12 V, outboard service	Answered from owner handbooks, service manuals and engine schedules	Only needed if answers must come from connected vehicle or engine data
Options and parts	Answered from option lists, parts catalogues and exploded views	Stock, price and delivery date from the dealer management system or factory planning
Warranty claims	Conditions quoted, request handed to your team with the conversation	Claim created in the importer's warranty system, chassis number or WIN checked
Workshop planning	Request collected and handed over	Slots read and booked in the workshop planning before the season peak
Who owns what	The importer or dealer owns the documents and the account	Your IT partner keeps managing the systems; Crux builds the integration and hands over the code
Read more	SimplyBoost for caravan and marine dealers	AI customer service for dealer networks: buy or build; AI audit €2,500, Production-ready MVP €20,000, production from €50,000, excl. VAT

Rules and standards in the Netherlands and Belgium

Gas, electrics, road tests and boat rules

Gas and electrics. EN 1949 covers LPG installations for habitation in leisure vehicles, including tightness testing and what the user handbook must contain. EN 1648-1 and EN 1648-2 cover the 12 V installation in caravans and motor caravans.
Road tests. In the Netherlands trailers up to 3,500 kg have no APK, so the annual dealer service is where a caravan's gas, electrics and damp get checked. In Flanders a trailer above 750 kg goes through technical inspection.
Boats. Under the Wet pleziervaartuigen 2016 (Directive 2013/53/EU), craft of 2.5 to 24 m carry a builder's plate with CE marking, a 15-character WIN on the starboard transom and an owner's manual in Dutch or English.
Licences. In the Netherlands a fast motorboat (under 20 m, over 20 km/h) is registered with the RDW and needs a vaarbewijs. In Belgium a stuurbrevet is needed when the boat can exceed 20 km/h or is longer than 15 m. Buyers ask about both at handover.

Other trades

The same approach in other dealer networks

The same assistant works for other dealer and installer networks. Overview: AI assistant for dealer networks.

Heat pump brands · Solar and home battery brands · Robot mowers and garden machinery · Hot tubs, swim spas and saunas · Mobility scooters and powered wheelchairs · Trailer manufacturers and importers · Electric car importers · Microcar and scooter importers · E-bikes and speed pedelecs · Agricultural and groundcare machinery · Forklifts and material handling

FAQ

Frequently asked questions

Can workshop technicians use the assistant during a job?

Yes. With a WhatsApp Business number connected, a technician asks for the damp check points of a layout, the gas tightness test after a regulator swap, or an outboard service interval. The assistant answers from the service manuals and engine schedules in the technician's language. Anything outside the documents goes to the service team with the conversation.

Can it tell which part fits a specific caravan or outboard?

Yes, when the parts catalogues and a list of models, model years and serial number ranges are uploaded. It gives the part number from the catalogue and the exploded view, for a window seal as well as an impeller kit. It does not check stock or price; an order request goes to the parts team with the chassis or engine serial number.

How does it help with seasonal and new staff?

Seasonal staff ask the internal assistant instead of the senior colleague. It answers from the owner handbooks, service manuals and your own procedures for winterising, handover and warranty requests. The senior colleague keeps the difficult cases, and the new colleague learns the models in the weeks before the peak.

Do we need SimplyBoost or a custom build?

Start with SimplyBoost, our own product, when the answers live in documents such as handbooks, option lists, service manuals and parts catalogues. Choose a custom Crux build when the answer must come from a live system, such as factory delivery dates, a warranty claim status or workshop slots. Crux builds that alongside your IT partner, who keeps managing your systems.

Does it answer dealers in Belgium and Germany in their own language?

Yes. It replies in Dutch, French, German, Spanish or English, so a Flemish, Walloon or German dealer reads the same facts from one set of documents. Option lists, warranty conditions and service manuals only need to be uploaded once, in the languages you have them in.

Can the assistant decide a water ingress warranty claim?

No. It quotes your warranty conditions, tells the technician what to record at the damp check and collects the chassis number and the readings. The decision stays with the importer's service team, which receives the request in Zendesk, Freshdesk, Gorgias or Slack with the full conversation.

See it answer from your own handbooks

Bring one owner handbook, one service manual and one parts catalogue to a free consultation. We show how the assistant answers from them and which questions need a custom link.

Book a free consultation →