AI assistant for microcar, light EV and scooter importers and their dealers

An AI assistant answers licence, registration, fault, parts and warranty questions from the importer's own workshop manuals, parts catalogues, option lists and dealer bulletins. Buyers, dealers, workshop technicians and new staff get one answer, with its source.

An importer of microcars, L6e and L7e light vehicles and scooters serves a wide dealer network with a small team. The questions repeat: which licence a sixteen-year-old needs, which papers go with the vehicle at delivery, what a display fault means, which part fits which chassis range. This page shows, with worked examples, how an AI assistant answers buyers, dealers, technicians, the parts counter and new staff from the importer's own files, and when a custom build is needed.

By Tom Joseph · Last updated: 28 October 2026

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In short

A microcar or scooter importer is asked the same things by every dealer, and the answers are already written down. Licence and registration sit in the dealer bulletins, faults and service intervals in the workshop manual, fit by chassis range in the parts catalogue and exploded views, combinations in the option list, cover in the warranty conditions. An AI assistant answers buyers on the website and WhatsApp, dealers in their signed-in portal and technicians at the bench, with the source named, and hands claims and orders to your team. SimplyBoost, our own product, does this from your documents.

Examples

Five questions this assistant answers in a microcar and scooter network

Buyer, parent of a sixteen-year-old: "My son has his moped licence. Can he drive the 45 km/h microcar, and does it need an MOT?"
Answer: Yes: the 45 km/h version is an L6e light quadricycle, driven on an AM licence. It needs third-party insurance and has no APK; the faster L7e version needs a car licence (B).
Source: dealer bulletin "Licence, insurance and registration, NL"
Dealer in Flanders, day before delivery: "Customer from Ghent collects his new light quadricycle tomorrow. What do I hand over for registration?"
Answer: The pink application form from the document pack, after checking that its chassis number matches the vehicle. His insurer registers it with the DIV through WebDIV, and it stays off the public road until the plate is fitted.
Source: dealer bulletin "Delivery in Belgium"
Workshop technician: "Electric microcar, display shows E-xx and it will not select drive after a charge."
Answer: Test the charging flap switch first: the drive interlock blocks D while it reports the flap open. Measure it against the table in the chapter, replace it if it stays open, then clear the code and test drive.
Source: workshop manual, chapter "Drive interlock and charging flap"
Parts counter: "Wiper motor for a 2021 microcar, second-series chassis. Which part number?"
Answer: The catalogue splits the wiper motor by chassis range; the second series takes the motor with the later connector. The adapter loom is only for fitting that motor to an earlier car.
Source: parts catalogue, exploded view "Front body and wiper"
New aftersales colleague, first spring season: "Does the helmet rule apply to the passenger on a 25 km/h scooter?"
Answer: Yes. In the Netherlands everyone on a snorfiets wears an approved helmet: ECE 22.05 or 22.06, or a speed pedelec helmet marked NTA 8776.
Source: internal FAQ "Scooter rules NL"; accessory list
Illustrative examples; the answers come from your own documentation.

Who asks what

Who asks what, and which document holds the answer

Who asks	Typical question	Answered from
Buyers	Which licence do I need? Does it need an APK? How far does it go on a charge in winter?	Owner manual, dealer bulletin on licences
Dealers	Which battery combines with which trim? Which papers go with the vehicle at delivery?	Option list, document pack, homologation papers
Workshop technicians	What does this display fault mean? What is the belt wear limit at the service?	Workshop manual, service schedule, bulletins
Parts counter	Which body panel fits this chassis range? Which front pads fit the 45 km/h scooter?	Parts catalogue, exploded views
New staff	How does a battery warranty claim go? What do we tell buyers about helmets?	Claim handbook, internal FAQ

Technician helpdesk

A technical helpdesk for the dealer workshop

Dealer workshops for microcars and scooters are small, and many also service other makes. When a technician meets a fault he has not seen on this make, he calls the importer. A WhatsApp line or the dealer portal can answer first, from the workshop manual and technical bulletins, in the technician's language: a technician in Wallonia asks in French and gets the answer in French.

A typical job: a diesel microcar in for its service with a complaint of slipping at pull-away. The technician asks for the inspection steps for the drive belt and variator, the wear limit and the torque for the variator nut. The assistant gives the steps and values from the service chapter, with the page. What the manual does not cover reaches your technical desk with model, chassis number and dealer attached.

Parts

Parts questions by model, chassis range and production month

Microcars change in small steps: a new dashboard in one model year, a different door hinge from a given chassis number. Dealers ask the parts counter which version fits, and the answer is in the parts catalogue, the exploded views and the chassis-range tables. Uploaded as PDF, or as a CSV of part numbers with model and chassis range, they let the assistant give the part number and the vehicles it fits.

Scooters work the same way: front brake pads by model and disc size, a variator kit by engine type. For an order, the assistant collects part number, chassis number, quantity and dealer and hands the request to your parts team in Zendesk, Freshdesk, Gorgias or Slack. Stock and dealer prices sit in your ERP; showing them in the chat needs a custom integration.

Training

New staff learn the range by asking the knowledge base

Scooter sales peak in spring, and that is when an importer hires a temporary aftersales colleague or a second person for the parts counter. They must learn the range fast: which model has which battery, which trims exist, what the warranty conditions say about a battery that lost capacity over one winter.

A separate internal assistant answers them from the claim handbook, warranty conditions, option lists and internal FAQ, with the source, so the new colleague checks before answering a dealer. A SimplyBoost account has three AI agents: public website, dealer portal and internal team. When the files do not answer, the assistant hands over to a senior colleague, and you learn which topic still needs a written procedure.

Two routes

SimplyBoost or a custom build

Need	SimplyBoost, from your documents	Custom build by Crux Digits, on live systems
Licence, registration, faults, service steps, warranty terms	Answered from bulletins, manuals and warranty conditions on website chat, WhatsApp and the signed-in dealer portal, in Dutch, French, German, Spanish or English	Not needed
Options and papers	Combinations from the option list; where the certificate of conformity and type-approval papers sit in the portal	Generates or sends the document for one chassis number from your vehicle register
Parts	Fit by chassis range from the catalogue and exploded views	Stock and dealer price from the ERP or dealer system
Warranty claims and quotes	Collects model, chassis number and part, then hands over to Zendesk, Freshdesk, Gorgias or Slack	Creates the claim in your warranty system
Who owns what	The importer owns the documents; SimplyBoost, our own product, runs the assistant	The importer owns data and process, your IT partner keeps running the ERP and portal, Crux builds the integration and hands over the code
Read more	SimplyBoost for light-vehicle importers	AI customer service for dealer networks: buy or build. Fixed steps: AI audit €2,500, Production-ready MVP €20,000, production from €50,000, excl. VAT

Rules in NL and BE

The rules and documents that bind a microcar and scooter importer

Licence in the Netherlands: a brommobiel needs an AM licence (code AM4 if only the brommobiel test was taken), and B or A holders get AM automatically (Rijksoverheid). L7e versions up to 90 km/h need a B licence; a brommobiel needs third-party insurance and has no APK (ANWB).
Certificate of conformity: a moped first used in 2006 or later must be built to European type approval, shown with a CvO requested from the manufacturer or importer (RDW).
Registration in Belgium: mopeds, speed pedelecs and light quadricycles are registered with the DIV and carry a plate; with a new vehicle the seller hands over the pink application form (Vlaanderen.be). A B or A licence also covers them (Vlaanderen.be).
Helmets in the Netherlands: an approved helmet is required on a snorfiets, brommer and speed pedelec: ECE 22.05 or 22.06, or NTA 8776 for a speed pedelec helmet (Rijksoverheid).
Battery passport: from 18 February 2027 for EV batteries (on L-category vehicles, traction batteries over 25 kg) and for LMT batteries up to 25 kg (Regulation (EU) 2023/1542).

Other trades

The same approach in other dealer networks

The same assistant works for other dealer and installer networks. Overview: AI assistant for dealer networks.

Heat pump brands · Solar and home battery brands · Robot mowers and garden machinery · Hot tubs, swim spas and saunas · Mobility scooters and powered wheelchairs · Trailer manufacturers and importers · Electric car importers · E-bikes and speed pedelecs · Agricultural and groundcare machinery · Forklifts and material handling · Caravans, motorhomes and boats

FAQ

Frequently asked questions

Can workshop technicians use it during a job?

Yes. A technician sends the fault on the display or the job step on WhatsApp or in the dealer portal and gets the answer from the workshop manual and bulletins, with the chapter named, while the vehicle is on the bench. A question the manual does not cover goes to your technical desk with model, chassis number and dealer attached.

Can it tell a dealer which part fits a chassis range?

Yes, when your parts catalogue states the models and chassis ranges each part fits. Upload the catalogue and exploded views as PDF, or a CSV of part numbers with model and chassis range. Order requests go to your parts team with the details attached; stock and dealer prices need a custom link to your ERP.

How does it help train new staff in the busy season?

A temporary aftersales colleague or a new parts adviser asks the internal assistant instead of a senior colleague. It answers from the claim handbook, warranty conditions, option lists and internal FAQ, with the source, and hands over to a person when the files do not hold the answer.

Should we use SimplyBoost or a custom build?

Use SimplyBoost, our own product, when the answers are in documents: manuals, catalogues, option lists, warranty conditions, bulletins. Choose a custom Crux Digits build when the answer must come from a live system, such as stock per part, the status of one chassis number or a document generated per vehicle. Crux works alongside your IT partner and hands over the code.

Does it handle questions about the certificate of conformity?

It answers from the documents you give it: where the certificate of conformity and type-approval papers are, what a dealer hands over at delivery in the Netherlands or Belgium, and how to request a missing document. It does not issue the documents itself; that stays with your homologation team.

Does it answer Walloon dealers in French?

Yes. It replies in the language the dealer or buyer writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. One set of manuals and bulletins serves dealers in the Netherlands, Flanders and Wallonia without separate copies per country.

Start with the question your dealers ask every week

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