AI assistant for trailer manufacturers, importers and dealers

An AI assistant answers parts by axle and chassis number, weights, braked or unbraked, and licence rules from the trailer maker's catalogue, data sheets and manuals. Buyers, dealers, workshop technicians and new staff ask the same knowledge base.

Makers and importers of box trailers, car transporters, horse trailers, boat trailers and plant trailers support a dealer network that asks the same questions every week. This page shows which of those questions an AI assistant answers, and from which documents.

By Tom Joseph · Last updated: 28 October 2026

Free consultation Pricing

In short

A trailer maker's recurring questions are answered in its own paperwork: the brake shoe in the parts catalogue, the maximum permitted mass in the data sheet, the overrun brake adjustment in the manual, the licence rule in a country document. An assistant that reads those documents answers buyers on the website and WhatsApp, dealers and workshop technicians in the dealer portal, the parts counter by chassis range and new staff while they learn. Warranty claims and orders go to your team with the conversation. This runs from your documents, without a build, in our own product SimplyBoost.

Examples

Five questions this assistant answers in a trailer dealer network

A private buyer: "Can I tow the 1,300 kg box trailer on a B licence?"
Answer: Add the maximum permitted mass of car and trailer from both registration certificates: up to 3,500 kg a B licence is enough, up to 4,250 kg B plus code 96. Also check the car's maximum braked towing mass.
Source: country document Netherlands, "Licence and weights"
A dealer: "The customer's car has a 13-pin socket, the trailer a 7-pin plug. Is an adapter allowed?"
Answer: Which adapter the brand approves, and which functions, such as the reversing light and permanent power, a 7-pin plug does not carry.
Source: owner manual, chapter "Lighting and electrics"
A workshop technician: "The overrun brake pulls to one side after new brake shoes on a single-axle trailer."
Answer: Wheels off the ground, adjust each wheel brake separately, then the brake rod and the compensator, and finally check the play at the coupling head.
Source: service manual, chapter "Brake adjustment"
The parts counter: "Breakaway cable and coupling head for chassis number ending in 05127."
Answer: The chassis range that number falls in, the coupling type fitted to that range, and both part numbers.
Source: parts catalogue, exploded view "Drawbar and coupling"
A new sales colleague: "What goes with a 2,000 kg trailer at delivery?"
Answer: What the checklist names: the registration papers for its own W registration, the COC, the owner manual and the warranty card, plus a check of breakaway cable and lighting with the buyer.
Source: delivery checklist, internal procedure

Illustrative examples; the answers come from your own documentation.

Who asks what

Who asks a trailer maker what, answered from which document

Who asks	Typical question	Answered from
Private buyers and owners	Can I tow this with a B licence? Does it need its own registration?	Country rules document, data sheets with maximum permitted mass and unladen weight
Dealers	Which version suits a customer with B plus code 96? What does the warranty say about corrosion on the drawbar?	Data sheets, warranty conditions, dealer bulletins
Workshop technicians	How is the overrun brake on this axle adjusted? Which wheel nut torque does the manual give?	Service manual, axle and coupling documentation, exploded views
The parts counter	Which brake shoes and wheel bearings fit this chassis range?	Parts catalogue, exploded views, CSV of chassis ranges and axle types
New staff in sales, service or parts	Which documents does a buyer get with a trailer above 750 kg?	Delivery checklist, internal procedures, country rules document

Technician helpdesk

A helpdesk for workshop technicians

Trailer work in a dealer workshop is a short list of parts with many variants: brake shoes and drums, wheel bearings, the overrun coupling, the breakaway cable, the lighting, the jockey wheel. The answer depends on the axle type, the chassis range and the year, and it sits in your service manual or in the documentation of the axle and coupling supplier you fit.

With the assistant in the signed-in dealer portal, where dealers are recognised by verified email, or on WhatsApp, a technician gives the chassis number or the details on the axle type plate and asks the question. The assistant answers from your service documentation: the adjustment order for the overrun brake, the bearing replacement procedure, the torque the manual gives, and names the document and page. When the documentation has no answer, the question goes to your technical desk with the chassis number and the conversation attached.

Parts

Parts by axle type and chassis range

Most parts questions start with a chassis number. The assistant asks for it, or for the details on the type plate of the axle, and searches your parts catalogue, exploded views and a CSV that links part numbers to types, chassis ranges and axle types. A dealer asks for brake shoes on a 2021 tandem car transporter and gets the part number, how many sets the two axles need, and which parts the catalogue lists to replace at the same time.

It does not see stock or prices unless they are in a document you give it, and it does not sell. An order request goes to your parts desk or the dealer with the chassis number and the part numbers already collected, through Zendesk, Freshdesk, Gorgias or Slack.

Training

New staff learn by asking the knowledge base

A new colleague in sales, at the parts counter or on the service desk has to learn a product range in which a small difference matters: braked or unbraked, single or tandem axle, which weights decide the licence, which documents go with a trailer above 750 kg. Today they ask a senior colleague.

With a separate agent for the internal team, new staff ask the same knowledge base the dealers use, plus your internal procedures: how a warranty claim is logged, what the delivery checklist contains, how to read a chassis number, which data sheet answers a buyer's weight question. Every answer cites its source, so the new colleague learns where the information is kept. What the senior colleague still explains can go into the knowledge base.

Two routes

SimplyBoost or a custom build

Need	SimplyBoost, from documents	Custom build by Crux Digits, on live systems
Weights, licence rules, use and care	Yes, from data sheets, manuals and a country rules document	Not needed
Parts by axle type and chassis range	Yes, from the catalogue, exploded views and a CSV	When the answer must come from the live parts list in your ERP or DMS
Stock, prices and delivery times	Only if they are in an uploaded document	Live stock and dealer prices from the ERP
Warranty claims	Quotes your conditions, collects chassis number and delivery date, hands over to your team	Claim status from the warranty claims system
Chassis history and build specification	No	From the chassis-number registry or production system
Who owns what	The brand owns the documents and the handover rules	Your IT partner keeps the systems and access; Crux builds the integration and hands over the code
How it starts	A trial on your own documents; the AI customer service for dealer networks page compares both routes	AI audit €2,500, Production-ready MVP €20,000, production from €50,000, excl. VAT, code handed over

Rules

The registration and licence rules in the Netherlands and Belgium

In the Netherlands a trailer with a maximum permitted mass above 750 kg has its own registration, starting with a W, and a trailer of 3,501 kg or more needs an annual APK (RDW). The licence follows the weights on the registration certificates: with B a trailer up to 750 kg, or heavier as long as car and trailer together stay at or below 3,500 kg; with B plus code 96 any trailer if the combination is at most 4,250 kg; with BE a trailer up to 3,500 kg (Rijksoverheid).

In Belgium a trailer above 750 kg MTM needs brakes, its own insurance, a technical inspection before registration with the DIV, a plate starting with Q or U, and a certificate of conformity (COC); light trailers from production year 2012 need a chassis number and a COC (Vlaanderen.be). The Belgian BE category covers combinations above 3,500 kg up to 7,000 kg (Vlaanderen.be). The assistant explains these rules from your own country document and tells the buyer which weights to check; it never decides for them.

Other trades

The same approach in other dealer networks

The same assistant works for other dealer and installer networks. Overview: AI assistant for dealer networks.

Heat pump brands · Solar and home battery brands · Robot mowers and garden machinery · Hot tubs, swim spas and saunas · Mobility scooters and powered wheelchairs · Electric car importers · Microcar and scooter importers · E-bikes and speed pedelecs · Agricultural and groundcare machinery · Forklifts and material handling · Caravans, motorhomes and boats

FAQ

Frequently asked questions

Can workshop technicians use it on the job?

Yes. A technician asks in the signed-in dealer portal, where dealers are recognised by verified email, or on WhatsApp, and gives the chassis number or the axle type plate details. The assistant answers from your service manuals and the axle and coupling documentation, and names the page it used. When the documents have no answer, the question goes to your technical desk with the conversation.

Can it look up parts by axle or chassis number?

Yes, if your parts catalogue or a CSV lists the chassis ranges and axle types per part number. It gives the part number and the ranges it fits, from the catalogue and exploded views. It does not see live stock or prices unless they are in your documents, and order requests go to your parts desk with the chassis number collected.

How does it help train new staff?

New staff in sales, at the parts counter or on the service desk ask a separate internal agent the questions they would otherwise put to a senior colleague: weights, braked or unbraked, delivery documents, claim procedures. It answers from your documents and internal procedures and cites the source. Questions it cannot answer show which procedure is still missing from the knowledge base.

Does it answer licence and registration questions?

Yes, from the rules document you give it per country. It explains the B, B plus code 96 and BE limits and the registration threshold of 750 kg, and tells the buyer which weights to check on the registration certificates of car and trailer. It does not see those certificates and does not decide for the buyer.

What does it do with a warranty claim?

It quotes your warranty conditions so the dealer knows what is covered, collects the type, chassis number, delivery date and the complaint, and hands the claim to your service team in Zendesk, Freshdesk, Gorgias or Slack with the full conversation. The decision on the claim stays with your team.

SimplyBoost or a custom build?

SimplyBoost, our own product, when the answers are in documents: the parts catalogue, data sheets, manuals and warranty conditions. A custom build by Crux Digits when the answer has to come from live systems, such as stock in the ERP or DMS, claim status or a chassis-number registry. Your IT partner keeps those systems; we build the integration and hand over the code.

Map your dealer questions in one conversation

Tell us which questions reach your parts counter, service desk and dealers. We show you which ones SimplyBoost answers from your documents and which need a link to your systems.

Book a free consultation →