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AI assistant for robot mower brands

AI assistant for robot mower and garden machinery brands

An AI assistant answers owners, dealer workshops and the parts counter from the brand's own error code lists, installation manuals and parts lists. What those documents cannot settle goes to your service team with model and serial number.

Every spring the same questions reach a robot mower importer at once: what a code means, where the wire break is, which blade fits. Below: what an assistant answers from your documents, and what stays with a person.

By Tom Joseph · Last updated: 28 October 2026

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In short

A robot mower brand or importer gets four kinds of question: owners about error codes, the boundary wire or RTK reception; installers and mechanics looking for a procedure mid-job; the parts counter matching blades, wheels and charging boards to a model; and new staff learning the range. The answers are in your error code lists, installation and workshop manuals, service bulletins and parts lists. An assistant that reads only those documents answers each group and hands the rest to your team. SimplyBoost, our own product, does this from documents out of the box.

Examples

Five questions this assistant answers in a robot mower dealer network

Owner, Saturday morning: “Mower stopped by the hedge, display shows E-xx, no loop signal. I dug a new border there last week.”
Answer: The mower has lost the boundary wire signal, and digging near the wire is the likely cause. Check that both wire ends sit firmly in the charging station, then walk the wire along the new border and join any cut with the waterproof connectors the manual lists, never tape.
Source: owner's manual, chapter “Troubleshooting”, section “Boundary wire”
Installer, site survey for a wire-free model: “Garden of 9 by 22 metres, carport on one side, two tall conifers on the south edge. Where does the RTK reference station go?”
Answer: Mount it clear of the carport roof, at the height and open-sky angle the installation manual gives, for example on the shed ridge. Run the coverage test in the installer app before drawing zones, and set any strip without reception under the conifers as a no-go zone.
Source: installation manual wire-free series, chapter “Reference station placement”
Workshop mechanic, winter service in November: “2024 unit on the bench. Blade screw torque, and does service bulletin SB-xx apply to this serial?”
Answer: Use the torque table value for this chassis and fit new blade screws with every blade change. SB-xx covers serials up to the range in its header, so this unit gets the firmware update before storage.
Source: workshop manual, chapter “Cutting system”; service bulletin SB-xx
Parts counter, dealer on the phone: “Charging board for a mower bought in spring 2023, serial starts with 23-xx. Which part number?”
Answer: This model changed its charging board at a serial break in mid 2023. The serial falls after the break, so it takes the revised board, position 14 on the exploded view of the charging station; the order request is with the parts desk.
Source: parts list, exploded view “Charging station”, serial-break note
New service desk colleague, early October: “An owner asks if the charging station can stay in the garden over winter. What do we say?”
Answer: For the wire models the manual says: store the mower clean, charged and frost-free, unplug the power supply, and the station may stay out. The wire-free series brings the reference station indoors as well, so answer from that series' manual.
Source: owner's manual, chapter “Winter storage”
Illustrative examples; the answers come from your own documentation.

Who asks what

Five groups of askers, one set of documents

Who asks	Typical question	Answered from
Owners	The app says there is no wire signal. What do I check first?	Owner's manual, error code list, app instructions
Dealers and installers	How do I route the guide wire past a pond?	Installation manual, site survey checklist
Technicians in the workshop	What did the latest service bulletin change for this model?	Workshop manual, service bulletins, firmware release notes
The parts counter	Which blade disc, wheel or charging board fits this model and serial range?	Parts list with exploded views, CSV of part numbers
New staff	How is a warranty claim filed?	Product training material, warranty conditions per country, internal procedures

Technician helpdesk

Answers for the installer in the garden and the mechanic at the bench

Installers lay boundary wire and set up RTK reference stations. Workshop mechanics run the winter service, replace charging contacts and drive motors, and apply service bulletins. When a step is unclear they call the importer's technical line, which is busiest in exactly those weeks.

A separate dealer agent runs on the signed-in pages of your dealer portal, where dealers are recognised by their verified email, or on a WhatsApp line. It answers from the documents that are not public: workshop manual, installation manual, service bulletins, torque tables. Each answer names its document, so the mechanic can check the page. A case no document covers goes to your technical team in Zendesk, Freshdesk, Gorgias or Slack with the conversation, model and serial number.

Parts questions

Which part fits which model, serial range and year

A model can change its blade disc, drive wheel or charging board between production runs, so the serial number decides the answer as often as the model name. That information sits in your parts lists and exploded views.

Upload them as PDF, or as a CSV with part numbers, models, serial ranges and exploded-view positions. The assistant asks for model and serial number when that changes the answer, then gives the part number and its position on the drawing.

SimplyBoost does not look up stock: it passes the order request to your parts team with model, serial and part number filled in. Live stock from the ERP or DMS is a custom integration.

Training the team

New staff learn the range by asking the knowledge base

Each mowing season brings new models, app features and service bulletins. A new colleague on the service desk or at the parts counter learns them by asking the longest-serving colleague, who then loses time on the cases only they can solve.

The third agent on the account serves your own team. It reads the same manuals and parts lists as the dealer agent, plus internal documents: how a warranty claim is processed, which dealer covers which region, how a repeat fault is escalated. In the first October, a new hire asks which charging station belongs to last year's wire-free model and gets the answer with its source.

SimplyBoost or a custom build

What runs from documents, and what needs live systems

Need	SimplyBoost, from documents	Custom Crux build, from live systems
Error codes, procedures, installation	Answered from manuals, error code lists and service bulletins	Not needed
Parts by model and serial range	Part number and exploded-view position from parts lists or CSV	Live stock and price from the ERP or dealer management system
Warranty	Quotes your conditions per country, collects model, serial number, purchase date and dealer, hands over	Claim status from the warranty claims system, checked against the serial-number registry
Service visit	Collects the details and hands the request to your team	A slot proposed from the service planning
Who owns what	Your brand owns the documents and the answers	Your IT partner owns the systems and access; Crux builds the integration and hands over the code
Read more	SimplyBoost for robot mower brands, our own product	AI customer service for dealer networks: buy or build

Rules in NL and BE

Guarantee, machinery and connectivity rules behind the answers

Guarantee. In the Netherlands the law sets no fixed term: the ACM says the legal guarantee lasts as long as a buyer may reasonably expect, with any manufacturer's warranty on top. In Belgium the FOD Economie puts it at two years from purchase, as the seller's responsibility rather than the manufacturer's. The assistant quotes the conditions you upload per country.

Machinery. Robot mowers are built to EN 50636-2-107, the safety standard for robotic battery-powered lawnmowers. The Machinery Regulation (EU) 2023/1230 replaces Directive 2006/42/EC from 20 January 2027. Under its Article 10(7), instructions may be digital, must name the model they belong to and stay online for the machine's expected lifetime and at least ten years, and a buyer who asks at purchase gets paper free of charge within a month.

Connected mowers. Since August 2025, internet-connected radio equipment falls under the cybersecurity requirements of the Radio Equipment Directive, which the Cyber Resilience Act takes over on 11 December 2027.

How to start

Three steps, starting with the documents you already have

Collect the documents listed in the table above, plus warranty conditions per country.
Set up three agents in SimplyBoost: owners on your website and WhatsApp, dealers on the signed-in portal pages, your own team internally, with replies in Dutch, French, German, Spanish or English.
Connect live systems where the season shows the need. When dealers keep asking for stock, claim status or a service slot, the Crux route runs in three fixed steps: AI audit €2,500, Production-ready MVP €20,000, production from €50,000, excl. VAT, with all code handed over. We work alongside your IT partner.

Other trades

The same approach in other dealer networks

The same assistant works for other dealer and installer networks. Overview: AI assistant for dealer networks.

Heat pump brands · Solar and home battery brands · Hot tubs, swim spas and saunas · Mobility scooters and powered wheelchairs · Trailer manufacturers and importers · Electric car importers · Microcar and scooter importers · E-bikes and speed pedelecs · Agricultural and groundcare machinery · Forklifts and material handling · Caravans, motorhomes and boats

FAQ

Frequently asked questions

Can technicians use the assistant during a job?

Yes, through the dealer agent in your portal or on a WhatsApp line, from a phone in the garden or at the bench. It answers from your workshop and installation manuals and service bulletins, names the source and hands anything else to your technical team.

Can it tell which blade or spare part fits a mower?

Yes, when your parts list or CSV links each part to its models and serial ranges. It asks for the model and serial number where that matters and gives the part number with its position on the exploded view. Stock and orders go to your parts desk, because SimplyBoost does not look up stock.

How does it help new staff on the service desk or parts counter?

New staff ask the internal agent instead of a senior colleague. It reads the same manuals and parts lists as the dealer agent plus your internal procedures, such as how a warranty claim is handled, and every answer names its document, so the new colleague learns where the knowledge lives.

Should we choose SimplyBoost or a custom build?

Start with SimplyBoost when the answers are in documents: error codes, procedures, parts lists, warranty conditions. Choose a custom Crux build when the answer depends on live data, such as stock in the ERP, claim status or a service slot. We build it alongside your IT partner and hand the code over.

Does it answer dealers in Flanders and Wallonia?

Yes. It replies in Dutch, French, German, Spanish or English, in the language the dealer or owner writes in, from one knowledge base. A Flemish workshop and a dealer in Liège get the same procedure, and the Belgian guarantee rules come from the conditions you upload for Belgium.

Map your documents against the questions you receive

Tell us which questions reach your technical line, parts desk and service team. We show what SimplyBoost answers from your manuals and where a connection to live systems is worth building.

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