AI assistant for e-bike brands, importers and dealer workshops

An AI assistant for an e-bike brand answers riders, dealers and workshop mechanics from the brand's own dealer manual, compatibility tables and parts lists. It covers motor and display error codes, battery questions and which part fits which frame.

E-bike and speed pedelec brands sell through hundreds of bike shops, and every question a shop cannot answer lands on the service desk of the brand or its importer. An AI assistant answers most of them from the brand's own documents.

By Tom Joseph · Last updated: 28 October 2026

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In short

Most questions an e-bike brand receives are already answered somewhere in its own documentation: the dealer manual, the error-code list for the drive system, the battery compatibility table, the parts list with exploded views and the warranty conditions. An AI assistant reads those documents and answers riders on the website and WhatsApp, dealers in the signed-in dealer portal and mechanics during a repair, in Dutch, French, German, Spanish or English. A warranty claim goes to your service team with the conversation attached. SimplyBoost, our own product, does this from your documents.

Examples

Five questions this assistant answers in an e-bike dealer network

Illustrative examples; the answers come from your own documentation.
Rider, display error on the way home: "My display shows E-xx and the motor gives no support. Can I still ride?"
Answer: Yes, the bike rides without assistance. Switch the system off, take the battery out and refit it, check the plug at the display and switch on again; if E-xx comes back, book the bike in at your dealer with the frame number.
Source: user manual, chapter "Display messages"
Bike shop, battery upgrade at the counter: "Customer has a 2023 frame with the 500 Wh in-tube battery. Can he move to the 625 Wh?"
Answer: Only on frames with the in-tube mount from model year 2023, and only after the display firmware is updated to the version named in the table. Frames with a rack-mounted battery cannot take it.
Source: battery compatibility table, current revision
Mechanic, bike on the repair stand: "Uneven support after a chainring swap, torque sensor fault E-xx. What first?"
Answer: Run the torque sensor calibration in the diagnostic tool with the cranks unloaded, then check the gap between the speed sensor and the spoke magnet. If the fault stays, save the error log and attach it to the return request.
Source: dealer manual, chapter "Drive unit: fault finding"; service bulletin on torque sensor calibration
Parts counter, frame size M: "Which display holder and display cable fit the 2024 model in size M?"
Answer: Holder DH-xxxx, figure 7, position 12, and the 800 mm cable for sizes S and M. The 2023 holder has a different clamp and does not fit.
Source: parts list with exploded view of the cockpit, model year 2024
New service desk colleague, first spring: "A dealer reports a battery at 60% capacity after 18 months. Warranty or not, and what do I ask for?"
Answer: Compare it with the capacity threshold and period in the warranty conditions, ask the dealer for the battery readout with charge cycles and the frame number, and register the claim. Goodwill outside the conditions goes to the team lead.
Source: warranty conditions, section "Battery"; internal claims procedure

Who asks what

Who asks an e-bike brand what, and which document holds the answer

Who	Typical question	Answered from
Riders	My display shows an error code. What do I do? Does my speed pedelec need a number plate?	User manual, rider FAQ, speed pedelec page
Dealers and bike shops	Does the new battery fit a 2023 frame? Is a cell failure covered?	Compatibility tables, warranty conditions, dealer manual
Mechanics in the workshop	Communication error after a firmware update. What do I check before a return?	Dealer manual, service bulletins, firmware release notes
The parts counter	Which display holder fits the 2024 model?	Parts list with exploded views, a CSV of part numbers per model year
New staff	How do we register a warranty claim?	Internal procedures, warranty manual, training material

Technician helpdesk

A helpdesk for the mechanic with the bike on the repair stand

A mechanic who reads an error code from the display or the diagnostic tool needs one thing: what the brand says to check first. That sits in the dealer manual, a service bulletin or the release notes of the last firmware update, The assistant gives the mechanic those steps from your documents.

It runs on a WhatsApp line for workshops and inside the dealer portal, where mechanics who sign in are recognised by their verified email, so the assistant knows which shop they work for. When the documents do not cover the fault, or the next step is a motor or battery return, the conversation goes to your technical service in Zendesk, Freshdesk, Gorgias or Slack. The frame number and the checks already done travel with it.

Parts

Which part fits which frame, model year and drive system

Most e-bike parts questions are compatibility questions. A battery fits one mount and not the other, a display needs a minimum firmware version, a charger, rear carrier or motor cover differs per frame size and model year. Brands keep that in compatibility tables, parts lists and exploded views.

Upload those files as PDF, or as a CSV of part numbers per model and year, and the assistant answers the parts counter with the part number and the frames it fits. It reads the text of a parts list, so it quotes figure and position numbers, not the drawing itself. Stock and delivery dates live in your ordering system, so an order goes to your dealer desk with the part number in the conversation.

Training

New service and parts staff learn from the same knowledge base

A brand's internal team grows in winter and is at full stretch in spring. New people at the service desk or parts counter learn the range by asking a senior colleague, who is then not answering dealers. SimplyBoost includes three AI agents per account, so one can serve the public website, one the dealer portal and one your own team.

The internal agent answers from the same dealer manual, warranty conditions and parts lists, plus internal procedures that dealers should not see: how a claim is registered, which goodwill rules apply, how a motor return is packed and shipped. A new colleague asks the agent first and takes to the senior colleague only what it could not answer.

Two routes

SimplyBoost or a custom build: what answers from documents and what needs live systems

Need	SimplyBoost, from your documents	Custom build on live systems
Error codes, procedures, warranty terms	Answered from the dealer manual, bulletins and conditions you upload	Not needed
Which part fits which frame	From compatibility tables and parts lists, as PDF or CSV	Only when compatibility lives in a PIM or ERP that changes daily
Stock, dealer prices, delivery dates	Handed to the dealer desk with the conversation	A read connection to the ERP or the dealer ordering system
Warranty claim status, frame number registry	The claim details are collected and handed to service	A connection to the warranty system and the frame number registry
Who owns what	The brand owns the documents and sets up the agents in SimplyBoost	The brand's IT partner keeps running the systems and grants access; Crux Digits builds the integration and hands over the code. Both routes are explained on AI customer service for dealer networks.

Rules in NL and BE

The rules riders and dealers ask about in the Netherlands and Belgium

Speed pedelec in the Netherlands. It counts as a bromfiets: at most 45 km/h, a yellow moped number plate, a moped licence (AM), third-party liability insurance and an approved moped helmet or a speed pedelec helmet marked NTA 8776 (Rijksoverheid).
Speed pedelec in Belgium. Speed pedelecs of category L1e-B, up to 45 km/h, must be registered with the DIV and carry a number plate (Vlaanderen.be).
EU Batteries Regulation. From 18 February 2027, Article 11 of Regulation (EU) 2023/1542 requires batteries for light means of transport, e-bikes included, to be removable and replaceable by an independent professional and to remain available as spare parts for at least five years after the last unit of a model is placed on the market. The Commission's guidelines recommend replacement instructions in the manual.
For the assistant. It answers rule questions from the pages the brand uploads, so those must state each country's rule correctly.

Getting started

Three steps to an assistant before the spring peak

Collect the documents. Dealer manual, error-code list, firmware release notes, compatibility tables, parts lists, warranty conditions and the rider FAQ. Scanned PDFs work too.
Choose the channels. Website chat and WhatsApp for riders, the dealer portal for shops, a WhatsApp line for mechanics, an internal agent for your team. The enterprise plan adds an account manager.
Add live data where it pays. For stock, dealer prices or claim status in the answer, Crux Digits builds the link in three fixed steps: AI audit €2,500, Production-ready MVP €20,000, production from €50,000, excl. VAT, with the code handed over.

Other trades

The same approach in other dealer networks

The same assistant works for other dealer and installer networks. Overview: AI assistant for dealer networks.

Heat pump brands · Solar and home battery brands · Robot mowers and garden machinery · Hot tubs, swim spas and saunas · Mobility scooters and powered wheelchairs · Trailer manufacturers and importers · Electric car importers · Microcar and scooter importers · Agricultural and groundcare machinery · Forklifts and material handling · Caravans, motorhomes and boats

FAQ

Frequently asked questions

Can mechanics use it during a repair?

Yes. A mechanic sends the error code and the model on WhatsApp or in the dealer portal and gets the checks from your dealer manual and service bulletins, in his or her own language. When the documents run out, for example before a motor return, the conversation goes to your technical service in Zendesk, Freshdesk, Gorgias or Slack, with the conversation attached.

Does it know which battery or display fits which frame?

It knows what your compatibility tables and parts lists say. Upload them as PDF or as a CSV with part numbers, models and model years, and the assistant gives the part number and the frames it fits. Stock and dealer prices are not in it, so order requests go to your dealer desk.

Can we use it to train new staff?

Yes, with a separate internal agent. Each SimplyBoost account has three agents, so one can answer your own service desk, parts counter and dealer sales team from the same manuals plus internal procedures. New colleagues ask the agent first and bring the remaining questions to a senior colleague.

SimplyBoost or a custom build: which do we need?

Start with SimplyBoost when the answers are in documents: error codes, procedures, compatibility and warranty terms. Choose a custom Crux Digits build when the answer has to come from a live system, such as stock in the ERP, the status of a warranty claim or the frame number registry. The custom route works alongside your IT partner, who keeps running your systems.

Does it work for dealers in Flanders and Wallonia?

Yes. The assistant replies in Dutch, French, German, Spanish or English from one knowledge base, so a shop in Liège and a shop in Ghent get the same answer from the same dealer manual. Rules that differ between the Netherlands and Belgium belong in separate sections of your documents.

See it work on your own dealer manual

Bring your dealer manual and last spring's service desk questions. We show what SimplyBoost answers and where live systems would add something.

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