AI Assistant for Dealer Networks: Helpdesk, Parts, Training

AI assistant for brands, importers and dealer networks

An AI assistant answers customers, technicians and the parts counter from your own manuals, parts catalogues and service bulletins. SimplyBoost, our own product, does this out of the box; a custom build adds live stock, warranty and serial data.

Brands and importers of technical products carry the same load: owners asking about a fault code in the evening, installers calling from a job, a parts counter matching serial numbers to exploded views, and new staff who need a senior colleague for every second question. This page lists twelve trades where we see that pattern and links to a page per trade with worked examples.

By Tom Joseph · Last updated: 28 October 2026

Pick your trade

Trade	What the assistant answers
Heat pump brands	Fault codes, commissioning and parts answered from the brand's own manuals, for homeowners, installers and the service desk.
Solar and home battery brands	Inverter codes, app connection, commissioning and parts answered from the brand's own manuals, for owners, installers and support staff.
Robot mowers and garden machinery	Owner questions, a workshop helpdesk and parts by model and serial range, answered from the brand's own manuals and parts lists.
Hot tubs, swim spas and saunas	Panel codes, a helpdesk for service technicians and parts by model year, answered from the brand's own manuals and parts catalogue.
Mobility scooters and powered wheelchairs	Fault codes, batteries and parts by model, answered from the importer's manuals for users, dealers and field technicians.
Trailer manufacturers and importers	Parts by axle and chassis number, weights and licence rules, answered from the trailer maker's catalogue for buyers, dealers and workshops.
Electric car importers	Charging, battery warranty, software, recall and parts questions from customers, dealers and workshops, answered from the importer's own manuals.
Microcar and scooter importers	Licence, registration papers, faults, parts and warranty questions from buyers, dealers and workshops, answered from the importer's own files.
E-bikes and speed pedelecs	Error codes, batteries and parts for riders, dealers and workshops, answered from the brand's own manuals.
Agricultural and groundcare machinery	Fault codes, ISOBUS settings and parts by serial number for dealers and field technicians, from the importer's own manuals.
Forklifts and material handling	Fault codes, inspection checklists and part numbers for service technicians, from the workshop manual and parts catalogue.
Caravans, motorhomes and boats	Habitation services, gas and 12 V faults, outboard service and parts, answered from the importer's manuals and catalogues.

Four groups, one knowledge base

Owners and end customers ask about fault codes, settings, care and warranty on the website, WhatsApp, Instagram or Facebook Messenger, also in the evening and at the weekend.

Dealers and installers ask on a logged-in dealer portal, where the agent recognises them by verified email and can answer from documents the public does not see.

Technicians on the job ask for the procedure, the setting or the torque value while standing at the machine, and get the page it came from.

New staff at the service desk, the parts counter or in sales learn the product range by asking the same knowledge base instead of interrupting a senior colleague.

SimplyBoost or a custom build

SimplyBoost answers from documents: manuals, fault-code lists, parts catalogues, FAQ, website pages and CSV exports. One account runs three AI agents, for example a public one, one on the dealer portal and one for your own team, and hands over to a person or to Zendesk, Freshdesk, Gorgias or Slack. It replies in Dutch, French, German, Spanish and English.

When the answer has to come from a live system, such as stock in the ERP or DMS, the status of a warranty claim or the configuration behind a serial number, that is a custom integration. We build it alongside your IT partner in three fixed steps: an AI audit for €2,500, a Production-ready MVP for €20,000 and production from €50,000, excl. VAT, with the code handed over. How to choose between the two.

Frequently asked questions

Which documents does the assistant need?

The documents your service desk already uses: installation and user manuals, the fault-code list, parts catalogues and exploded views, service bulletins and the FAQ. Scanned PDFs work too. The better those documents are, the better the answers, so the first step is usually checking which ones are current.

Can technicians use it during a job?

Yes. A technician asks on the phone, on the dealer portal or on WhatsApp and gets the procedure or value with the document it came from. Anything the documents do not cover goes to your technical helpdesk with the conversation attached, so nobody has to explain the case twice.

Can it look up stock or order parts?

Not from documents alone. SimplyBoost finds the right part number in the catalogue and hands the order request to your team. Live stock, prices per dealer or placing the order in your ERP needs a custom integration, which we build with your IT partner.

Does it help to train new staff?

Yes. A separate agent for your own team lets a new colleague at the parts counter or service desk ask the same questions a customer would, and see the answer with its source. That shortens the period in which every second question goes to a senior colleague.

Is SimplyBoost your own product?

Yes. SimplyBoost is our own product, built by the same team as Crux Digits. We recommend it where documents are enough and build custom where they are not, and we tell you which of the two applies before you buy anything.