AI assistant for electric car importers and their dealer networks

An AI assistant answers charging, battery warranty, software update and recall questions from the importer's own owner manuals, workshop documentation and dealer bulletins. Customers, dealers, workshop technicians and new staff get the same answer, with the source.

An electric car importer answers the same questions all day: which charger a model takes, what the battery warranty says about remaining capacity, whether a car is part of a recall. The answers already sit in the owner manuals, workshop documentation and dealer bulletins. This page shows, with worked examples, how an AI assistant puts those documents to work for customers, dealers, technicians, the parts counter and new staff, and when a custom build is needed.

By Tom Joseph · Last updated: 28 October 2026

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In short

Most questions an electric car importer receives are already answered, in documents nobody has time to search. Charging and range sit in the owner manual, fault codes and high-voltage procedures in the workshop documentation, battery terms in the warranty conditions, software and recall campaigns in the dealer bulletins. An AI assistant reads those files and answers customers on the website and WhatsApp, dealers in their portal and technicians during a job, names the source, and hands claims to your team. SimplyBoost, our own product, does this from your documents out of the box.

Examples

Five questions this assistant answers in an electric car network

Customer, first week with the car: "I set off-peak charging, but the car starts charging the moment I plug in."
Answer: Save the charging window in the car's charging menu, not only in the app, and check that the wallbox has no schedule of its own that overrides it. Keep one schedule, not two.
Source: owner manual, chapter "Scheduled charging"
Dealer, at the handover: "Can the car pre-heat the cabin while plugged in at the customer's office?"
Answer: Yes: set a departure time in the app under Climate; with the cable connected the car heats from the grid and keeps its charge. Show it once and tick "App functions" on the handover checklist.
Source: owner manual, chapter "Climate"; handover checklist
Workshop technician, car on the lift: "Insulation fault E-xx after a coolant top-up on the battery circuit. Next check?"
Answer: First have a designated technician make the high-voltage system dead using the de-energising steps. Then check the coolant connectors at the battery pack for leakage and measure insulation resistance against the minimum in the bulletin; below it, open a technical case.
Source: workshop manual, chapter "High-voltage system"; technical service bulletin
Parts counter: "Spare Mode 3 cable, Type 2, for a 2024 car. Is the 16 A part number still current?"
Answer: For this VIN range the catalogue lists the three-phase 32 A cable, which supersedes the 16 A number. It is a counter item; no workshop fitting is needed.
Source: parts catalogue, "Charging accessories"; supersession list
New service desk colleague, week two: "A customer reports lower range and asks for battery warranty. What do I ask first?"
Answer: The VIN, delivery date and mileage, plus a state-of-health readout from the dealer's diagnostic tool. Service decides after the readout against the warranty conditions, so promise no replacement.
Source: claim handbook, "Battery warranty"; warranty conditions
Illustrative examples; the answers come from your own documentation.

Who asks what

Who asks what, and which document holds the answer

Who asks	Typical question	Answered from
Customers	Does it charge at 11 kW on a three-phase wallbox? What does the battery warranty cover? Is my car part of a recall?	Owner manual, warranty conditions, recall notices
Dealers	Which packs combine on the stock cars? Why will the app not pair?	Option lists, dealer bulletins
Workshop technicians	What does this fault code mean? How is this model de-energised?	Workshop manual, high-voltage procedures, service bulletins
Parts counter	Which brake disc fits this VIN range? Is this number superseded?	Parts catalogue, exploded views, supersession list
New staff	How is a battery warranty claim documented? Who decides on goodwill?	Claim handbook, warranty conditions

Technician helpdesk

A technical helpdesk for the workshop, during the job

A dealer workshop new to a brand calls the importer's technical desk for things the workshop manual already answers: a fault code, the first check, the torque for the battery pack mounts, the coolant specification of the battery circuit. An assistant on a WhatsApp line or in the dealer portal answers from the workshop documentation and service bulletins, in the technician's language, and names the chapter so it can be checked.

High voltage needs care. In the Netherlands, only staff the employer has designated in writing under NEN 9140:2024 work on the high-voltage system, and the designation form lists the manufacturer's instructions for that vehicle as part of the training (Innovam designation form). The assistant puts those instructions one question away; it does not replace the designation. What the documents do not cover goes to your technical desk with VIN and dealer attached.

Parts

Parts questions by VIN range, model year and supersession

Parts questions at an EV importer are fit questions: which part belongs to which model, production period or VIN range, and whether an old part number has been replaced. The assistant answers from the parts catalogue, the exploded views and a supersession list, uploaded as PDF or CSV, and gives the part number with the models it fits. A dealer asking about a charging cable, a wiper arm or a 12-volt battery gets the answer the parts counter would give.

Ordering stays with people. When a dealer wants to order, the assistant collects the VIN, the part number, the quantity and the dealer, and hands the request to the parts team in Zendesk, Freshdesk, Gorgias or Slack. Stock and dealer prices live in your DMS or ERP; showing them in the conversation is a custom integration, not a document answer.

Training

New staff learn by asking the same knowledge base

A growing importer hires into the service desk, the parts counter and sales at once, and every new colleague interrupts the same two senior people. A separate internal assistant answers them from the claim handbook, internal procedures, bulletins and manuals. A SimplyBoost account has three AI agents: one for the public, one for the dealer portal, one for the internal team.

A new service desk employee asks how a battery warranty claim is documented and gets the procedure with its source; a new parts adviser asks how supersessions show in the catalogue. When the documents do not hold the answer, the assistant hands over to a colleague, which also shows you which procedures were never written down.

Two routes

SimplyBoost or a custom build

Need	SimplyBoost, from your documents	Custom build by Crux Digits, on live systems
Charging, range, warranty terms, fault codes, procedures	Answered from manuals, bulletins and warranty conditions on website chat, WhatsApp and the dealer portal, in Dutch, French, German, Spanish or English	Not needed
Recall and software campaigns	Explains the campaign from the bulletin, points Dutch customers to the RDW recall check and collects the VIN for your team	Reads the campaign status of one VIN from your warranty or campaign system
Parts	Fit and supersessions from the parts catalogue and exploded views	Stock and dealer price from the DMS or ERP
Warranty claims	Collects VIN, delivery date and dealer, then hands over to Zendesk, Freshdesk, Gorgias or Slack	Creates the claim in your warranty claims system
Who owns what	The importer owns the documents; SimplyBoost, our own product, runs the assistant	The importer owns data and process, your IT partner keeps running the DMS, ERP and portal, Crux builds the integration and hands over the code
Read more	SimplyBoost for EV importers	AI customer service for dealer networks: buy or build. Fixed steps: AI audit €2,500, Production-ready MVP €20,000, production from €50,000, excl. VAT

Rules in NL and BE

The rules and documents that bind an EV importer

Recalls in the Netherlands: the manufacturer informs the owner, a dealer repairs the car free of charge, and the RDW keeps a recall register anyone can check by licence plate. Manufacturers have reported recalls to the RDW since 1 November 2012; after a repair the status reaches the register through the importer and can take a few weeks (RDW).
Recalls in Belgium: the manufacturer requests the owners' contact details from the DIV and informs them by letter (Test-Aankoop).
High-voltage work: NEN 9140:2024 sets how workshops work safely on e-vehicles; the employer designates each technician in writing for named tasks, and an ev-VOP may not work live (Innovam).
Battery passport: from 18 February 2027 every electric vehicle battery placed on the EU market needs a digital battery passport under Regulation (EU) 2023/1542 (EUR-Lex). Expect dealers and customers to ask what it shows.
Repair information: Article 61 of Regulation (EU) 2018/858 obliges manufacturers to give independent repairers non-discriminatory access to repair and maintenance information (EUR-Lex).

Other trades

The same approach in other dealer networks

The same assistant works for other dealer and installer networks. Overview: AI assistant for dealer networks.

Heat pump brands · Solar and home battery brands · Robot mowers and garden machinery · Hot tubs, swim spas and saunas · Mobility scooters and powered wheelchairs · Trailer manufacturers and importers · Microcar and scooter importers · E-bikes and speed pedelecs · Agricultural and groundcare machinery · Forklifts and material handling · Caravans, motorhomes and boats

FAQ

Frequently asked questions

Can workshop technicians use it during a job?

Yes. A technician sends the fault code or question on WhatsApp or in the dealer portal and gets the answer from the workshop manual and service bulletins, with the source named, while the car is on the lift. For high-voltage work the assistant gives the manufacturer's procedure; designating the technician under NEN 9140 remains the employer's responsibility.

Can it tell a dealer which part fits?

Yes, when the parts catalogue states the models, production periods or VIN ranges a part fits. Upload the catalogue and exploded views as PDF, or a CSV with part numbers and VIN ranges. Order requests go to your parts team with the VIN, part number and dealer attached. Stock levels need a custom link to your DMS or ERP.

How does it help train new staff?

New colleagues in the service desk, at the parts counter and in sales ask the assistant instead of a senior colleague. A separate internal agent answers from the claim handbook, the procedures, the bulletins and the manuals, with the source, and hands over to a person when the documents do not hold the answer.

Should we use SimplyBoost or a custom build?

Start with SimplyBoost, our own product, when the answers are in documents: manuals, bulletins, warranty conditions, catalogues. Choose a custom Crux Digits build when the answer has to come from a live system, such as campaign status per VIN, stock in the DMS or the warranty claims system. Crux works alongside your IT partner and hands over the code.

Can it say whether a car is part of a recall?

It explains a recall campaign from your bulletins and tells a Dutch customer to check the licence plate in the RDW recall register. It does not look up a single VIN in your campaign system; that needs a custom integration. It can collect the VIN and hand the question to your team.

Does it answer Belgian dealers in French?

Yes. It replies in the language the dealer or customer writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. One set of manuals and bulletins can serve dealers in the Netherlands, Flanders and Wallonia without separate copies.

Start with the question your dealers ask every day

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