AI assistant for mobility scooter importers, dealers and technicians

An AI assistant answers fault codes, battery and range questions, and parts by model and year from the brand's own owner manuals, service manuals and parts catalogue. Users, dealers, field technicians and new staff ask the same knowledge base.

Importers and brands of mobility scooters and powered wheelchairs run a service network: dealers, technicians who repair at the user's home, a parts counter and a service desk. This page shows which questions an AI assistant answers for that network, and from which documents.

By Tom Joseph · Last updated: 28 October 2026

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In short

Most questions a mobility scooter importer receives are already answered in its own documents: the flash pattern in the fault code list, the battery set in the parts catalogue, the range in the owner manual. An assistant that reads those documents answers users and their families on the website and WhatsApp, technicians during a home repair, the parts counter by model and year, and new service staff while they learn. Questions about health, suitability, funding decisions and safety go to a person with the full conversation. This runs from your documents, without a build, in our own product SimplyBoost.

Examples

Five questions this assistant answers in a mobility scooter network

A user's daughter, scooter stuck halfway to the shops: "Mum's scooter won't drive and the battery display flashes."
Answer: It asks how many flashes and on which model, then gives the meaning from your list. If the list says the freewheel lever is in push position: move it back to drive and switch on again.
Source: owner manual, chapter "Fault indicators"
A dealer, before a sale: "Which version takes the larger battery set for more range?"
Answer: The versions that accept both battery options, the range you publish for each, and the charger that goes with it.
Source: specification sheets, table "Battery options"
A technician in a user's hallway: "Code E-xx after replacing the motor brake. What next?"
Answer: Check the brake connector, test the brake release, then clear the code in the controller as the manual describes. If it returns, the question goes to the technical desk.
Source: service manual, chapter "Drive unit and brake"
The parts counter: "Rear tyre and inner tube for a four-wheel model from 2020, serial in the 18xxx range."
Answer: The part numbers for that serial range, the tyre size, and whether the catalogue lists a puncture-proof tyre as an alternative.
Source: parts catalogue, exploded view "Rear wheel"
A new service desk colleague: "A caller says the municipality gave her the scooter. Do we book the repair?"
Answer: Check the user agreement first. If the Wmo supplier owns the scooter, that supplier plans the repair; note the model and give the caller that route.
Source: internal procedure "Wmo and private customers"

Illustrative examples; the answers come from your own documentation.

Who asks what

Who asks a mobility scooter importer what, answered from which document

Who asks	Typical question	Answered from
Users and their families	The battery lights flash four times, what does that mean?	Owner manual, fault code list per controller, battery and charging instructions
Dealers	Does the warranty cover a worn motor brake?	Parts catalogue, warranty conditions, dealer bulletins
Technicians at the user's home or in the workshop	How do I test the motor brake on this model?	Service manual, controller documentation, technical bulletins
The parts counter	Which brake set and which battery set fit this model and serial range?	Parts catalogue, exploded views, CSV of models, years and serial ranges
New staff in service, parts or sales	What do we tell a user whose scooter came through the municipality?	Internal procedures and a routes document per country

Technician helpdesk

A helpdesk for technicians during the repair

A mobility scooter is usually repaired where it stands: in a hallway, a shed or the scooter room of a care home. The technician has the model, a flash count or a code from the controller, and a question the service manual answers.

With the assistant on WhatsApp or in your signed-in dealer portal, where dealers and their technicians are recognised by verified email, the technician types the model and the symptom and gets the procedure from your service documentation: what the flash pattern means for that controller, the order in which to check the battery connection, the freewheel lever and the motor brake. Each answer names the document it came from, so the technician can open the page. When the documentation does not cover the case, the question goes to your service desk or a senior technician with the conversation attached.

Parts

Parts by model, year and serial range

Tyres, brake sets, lights, chargers and battery sets differ per model and often per production year. The assistant answers from your parts catalogue and exploded views, plus a CSV that links part numbers to models, years and serial ranges. A dealer asks which rear tyre fits a model from 2020 and gets the part number, the size and the other models that use the same part.

It does not know your stock or your prices unless they are in a document you give it, and it does not place orders. An order request goes to the parts desk with the model, serial number and part numbers already collected. For a scooter supplied through the municipality, the assistant first asks who owns it: if the municipality's supplier does, the user is pointed to that supplier, as your documents describe.

Training

New staff learn by asking the knowledge base

A new colleague at the service desk, the parts counter or in sales has a lot to learn: which controller sits in which model, which flash patterns mean a home visit, how a scooter through the Wmo differs from a private sale. Today they ask the senior colleague next to them.

With a separate agent for the internal team, new staff ask the same knowledge base the dealers use, plus your internal procedures: how to log a warranty claim, what to say when a user asks whether a model suits them (refer to an adviser), which details a service visit needs. Every answer cites its source, so the new colleague also learns where the information lives. What the senior colleague still explains can go into the knowledge base.

Two routes

SimplyBoost or a custom build

Need	SimplyBoost, from documents	Custom build by Crux Digits, on live systems
Fault codes, use, charging, care	Yes, from owner manuals, service manuals and fault code lists	Not needed
Parts by model, year and serial range	Yes, from the catalogue, exploded views and a CSV	When the answer must come from the live parts list in your ERP or DMS
Stock and prices	Only if they are in an uploaded document	Live stock and dealer prices from the ERP
Warranty claims	Quotes your conditions, collects the details, hands over to Zendesk, Freshdesk, Gorgias or Slack	Claim status from the warranty claims system
Serial history and service planning	No	From the serial-number registry and the service planning
Who owns what	The brand owns the documents and the handover rules	Your IT partner keeps the systems and access; Crux builds the integration and hands over the code
How it starts	A trial on your own documents; the AI customer service for dealer networks page compares both routes	AI audit €2,500, Production-ready MVP €20,000, production from €50,000, excl. VAT, code handed over

Rules and routes

The rules and funding routes the answers must know

In the Netherlands a mobility scooter is a gehandicaptenvoertuig: at most 1.10 metres wide and 45 km/h, 6 km/h on the pavement, no driving licence and no registration plate, but third-party (WA) insurance with the insurer's sticker on the vehicle, and a minimum age of 16 if it can go faster than 10 km/h. The cabinet is working out an inspection for vehicles faster than 20 km/h in 2026; Parliament still has to decide.

Who pays decides who repairs. A user who also uses the scooter at home applies at the Wmo desk of the municipality. Municipalities often rent the scooter from a supplier that stays the owner and does maintenance and repair (Den Haag, for example). In Flanders an electronic scooter falls under the Flemish social protection: a prescription, a recognised supplier, an application through the zorgkas, and an amount for maintenance and repairs. Scooters are medical devices under Regulation (EU) 2017/745, and EN 12184:2022 is their European standard. The assistant answers from your routes document per country, never with medical advice.

Other trades

The same approach in other dealer networks

The same assistant works for other dealer and installer networks. Overview: AI assistant for dealer networks.

Heat pump brands · Solar and home battery brands · Robot mowers and garden machinery · Hot tubs, swim spas and saunas · Trailer manufacturers and importers · Electric car importers · Microcar and scooter importers · E-bikes and speed pedelecs · Agricultural and groundcare machinery · Forklifts and material handling · Caravans, motorhomes and boats

FAQ

Frequently asked questions

Can technicians use it during a repair at the user's home?

Yes. A technician asks on WhatsApp or in the signed-in dealer portal, where dealers and their technicians are recognised by verified email. The assistant answers from your service manuals, fault code lists and technical bulletins, and names the document it used. When the documentation does not cover the case, it hands the question to your service desk or a senior technician with the conversation attached.

Can it find parts by model, year or serial number?

Yes, if your parts catalogue or a CSV links part numbers to models, years and serial ranges. It gives the part number and the models it fits, from the catalogue and exploded views. It does not see live stock or prices unless they are in your documents, and order requests go to your parts desk with the details collected.

How does it help train new staff?

New staff at the service desk, the parts counter or in sales ask a separate internal agent the questions they would otherwise put to a senior colleague. It answers from the same manuals plus your internal procedures and cites the source, so new colleagues learn where information lives. Questions it cannot answer show which procedure is still missing from the knowledge base.

Does it give medical or suitability advice?

No. It answers technical questions from your manuals and specification sheets. Questions about health, a condition, or whether a model suits someone go to your advisers with the conversation, with a referral to the user's own doctor or occupational therapist as your instructions describe.

What does it tell someone whose scooter came through the Wmo?

What your routes document says. In the Netherlands a Wmo scooter is often rented by the municipality from a supplier who stays the owner and does maintenance and repair. The assistant asks whether the scooter came through the municipality and then points to that supplier. Flemish users get the route through the Flemish social protection and their recognised supplier.

SimplyBoost or a custom build?

SimplyBoost, our own product, when the answers are in documents: manuals, fault code lists, the parts catalogue and warranty conditions. A custom build by Crux Digits when the answer has to come from live systems, such as stock in the ERP or DMS, claim status or the serial-number registry. Your IT partner keeps those systems; we build the integration and hand over the code.

Map your service questions in one conversation

Tell us which questions reach your service desk, dealers and parts counter. We show you which ones SimplyBoost answers from your documents and which need a link to your systems.

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