AI chatbots and support agents that answer instantly, resolve the repetitive questions, and escalate the rest cleanly to your human team — grounded in your own content.
Last updated: 11 June 2026
AI customer service uses chatbots and AI agents to answer common questions instantly, deflect repetitive tickets, and escalate the rest to humans — grounded in your own content so it does not invent answers. Crux Digits ships it at fixed prices: a €2,500 audit, a €20,000 proof of concept, and production from €50,000.
It is not a bigger FAQ page. A well-built system reads the question, finds the answer in your own knowledge base, and either resolves it or hands off with full context — so your team spends its time on the tickets that genuinely need a human.
Both have their place. A retrieval chatbot answers questions; an AI agent also takes action. We help you pick the right one for the job — and often the answer is a chatbot first, an agent later.
| Dimension | Retrieval chatbot | AI support agent |
|---|---|---|
| Best for | Answering questions from your content | Completing tasks: lookups, updates, actions |
| Behaviour | Finds and explains the right answer | Reads context, then acts in your systems |
| Integrations | Knowledge base, docs, website | CRM, order system, ticketing, internal APIs |
| Risk profile | Lower — it informs, humans act | Higher — needs guardrails and approval steps |
| Start here if | Most of your tickets are repeat questions | You want to automate whole workflows end-to-end |
The difference between a demo and a system you can trust is grounding. We build on retrieval-augmented generation (RAG): every answer is pulled from your documents, policies and product data, with citations back to the source. If the answer is not in your content, the assistant says so and escalates — it does not guess.
Everything is built EU AI Act-ready and AVG/GDPR-proof: your data stays under your control, answers are traceable, and you own the code. No black box, no lock-in, no customer data leaking into someone else's training set.
No open-ended retainers and no surprise invoices. We work in three fixed-price bands, so you know the number before we start:
We de-risk it in stages instead of asking you to buy a big platform on faith. The audit tells you what is worth automating. The proof of concept proves it on your real content and tickets. Production hardens it, integrates it with your ticketing and CRM, and hands you a system you own outright. You can stop after any stage — but most clients do not want to.
Crux Digits works in three fixed-price bands: a €2,500 AI-readiness audit, a €20,000 proof of concept on your real content, and production from €50,000. You know the price before we start — no open-ended retainers.
A retrieval chatbot answers questions from your content and is the right start for most support teams, where the bulk of tickets are repeat questions. An AI agent also takes action in your systems — order lookups, updates — and suits end-to-end workflow automation. Many clients start with a chatbot and add agent capabilities later.
Yes. The assistant handles Dutch and English natively — and other languages too — answering each customer in the language they wrote in, from the same grounded knowledge base. This is a natural fit for bilingual Dutch support teams.
It is built to prevent that. Every answer is grounded in your content via retrieval-augmented generation, with citations to the source. When the answer is not in your knowledge base, it says so and escalates to a human instead of guessing — and because you own the code, you can see exactly how it behaves.
The audit takes about two weeks and gives you a clear plan. A proof of concept on your real content typically follows within weeks, and production timing depends on the integrations — ticketing, CRM, internal systems — which we scope precisely during the audit so there are no surprises.
Start with a €2,500 audit: a clear, honest read on what to automate first, what it will cost, and what it will return. No open-ended retainers, and you own everything we build.
Book your AI-readiness audit